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Customer Service

Do you have a question? Contact our customer service and we will try to respond within 24 hours, 7 days a week.

Monday - Friday: 8:00 a.m. - 8:00 p.m. Saturday - Sunday: 8:00 a.m. - 4:00 p.m.

✉️ Support@Styllix.com

Styllix

At Styllix, we strive to keep prices affordable so you can dress stylishly without breaking the bank. Since we cover shipping costs, your latest fashion finds will be delivered to your door at no extra charge. If you have a question or need assistance, our friendly support team is just a click away and always happy to help.

Frequently asked questions

How can I return my order?

Not satisfied with your order? Please contact Support@Styllix.com before opening a dispute in your Klarna portal. Write DISPUTE in the subject line and let us know what is happening. These emails are treated with the highest priority and will resolve your issue faster than opening a complaint in the Klarna portal!

The expected delivery time has been exceeded. Where is my order?

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, an order may be delayed in the delivery process. You can check the status via email from our customer service. Please include your order number and send the email from the same email address you used to place the order. To open a dispute in your Klarna portal, please contact iSupport@Styllix.com with the subject line: DISPUTE and let us know what is happening. These emails are treated with the highest priority and will resolve your issue faster than opening a complaint in the Klarna portal!

When can I expect my order?

We believe that you should not pay too much for a desired product, so we ship products directly from our supplier. This saves on shipping, storage, and packaging costs, allowing us to offer products at a reasonable price. The time frame for processing orders is divided into parts: Processing time: The order is approved, quality checked, and packaged. All orders are sent to the distribution center for delivery within 48 hours of the order being placed. Delivery time: This refers to the time it takes to ship the goods from the distribution center to the final destination. Delivery time is usually 8-16 business days. Note: Due to the coronavirus (COVID-19), there may be delays in the delivery of your package due to limited capacity in the transportation sector.

Not satisfied with your order?

Not satisfied with your order? Before opening a dispute in your Klarna portal, please contact info@couturemode.nl with the subject line: DISPUTE and let us know what is happening. These emails are treated with the highest priority and will resolve your issue faster than opening a complaint in the Klarna portal!

Where can I find my Track & Trace code?

You can track your package using your 4- or 5-digit order number (#xxxxx) and your email address.

Click here to track your order.

The Track & Trace code does not provide any information. How is this possible?

Track & trace information is available from the moment your package arrives at the carrier. Please note that delays may occur and that it may take a little longer for the information to be forwarded to your order.

  • Free shipping

    Orders in the United States are always shipped free of charge, fully insured, and include track & trace, with next-day dispatch via USPS and UPS.

  • MONEY-BACK GUARANTEE

    We offer a 100% money-back guarantee within 30 days of receiving your order.

  • 5,000+ satisfied customers!

    Styllix has over 5,000 satisfied customers and is rated 4.6 out of 5.